Dispatch: assigning, tracking and cash on delivery
Every delivery from assignment to cash in hand, with nothing counted twice.
The Dispatch screen is the delivery desk. Orders marked for delivery — from the register or the online store — arrive here, get a driver, and move through Pending, Delivered, Failed or Retry Scheduled. Cash on delivery is only recognised when the order is marked delivered, and the system guards against posting it twice. Once delivered, the driver of record is locked; nobody can rewrite who actually delivered it.
Open Delivery → Dispatch. Filter by status, driver, zone or date. Each row shows the customer, the address and the amount due on delivery.
Assign a driver from the row. Print the dispatch list for the run, and the invoices on the receipt printer, from the buttons at the top.
When the driver returns, mark each order Delivered — optionally attaching a photo — or Failed with a reason, or Retry Scheduled with a date. A failed order can be reset to Pending for another attempt.
If the address was wrong, correct it on the order from Dispatch. The customer's saved address is untouched — only this delivery changes.
Settle the driver's cash under Dispatch → Driver Handover: the total they collected since their last handover is shown; hand it to the Safe, the Bank or a named cashier's till.
Good practice
- Print each driver's sheet (the printer icon by their name) before they leave — it lists their orders and the cash they should return.